CasinyHits.com’s Privacy Policy outlines how we collect, use, and safeguard player data for Australians, ensuring full compliance with the Australian Privacy Act and GDPR. Our goal is to provide a secure, transparent, and responsible gaming environment at Casiny Casino.
At CasinyHits.com, we take your privacy seriously. Our mission is to provide a secure, fair, and transparent gaming environment for Australian players. To achieve this, we collect only the data necessary to operate legally, protect our players, and deliver the best possible gaming experience.
This Privacy Policy explains:
- What personal data we collect
- Why we collect it
- How we protect it
- Your rights as a player under Australian privacy laws and GDPR (if applicable)
By using CasinyHits.com, you agree to the practices outlined here.
Contents
What Personal Data We Collect and Why
We collect player information to verify identity, process payments, comply with regulations, and personalise your gaming experience. Some data is collected automatically via cookies and analytics.
| Data Type | Examples | Purpose |
| Identity Info | Name, email, date of birth, address | Account creation, legal compliance (KYC) |
| Account Activity | Deposits, gameplay, withdrawals, bonus claims | Fraud prevention, loyalty program tracking |
| Technical Data | IP address, device type, browser | Security, optimisation, compatibility |
| Responsible Gaming | Self-exclusion, deposit limits | Support safe gambling and risk assessment |
Consent is required for sensitive data (e.g., health-related information provided for responsible gaming support).
Comments & Chat
If you post in public chat or leave a comment on site features, we store the information you provide along with your IP and browser data to prevent spam and abuse.
Media Uploads
If you upload profile images or other content, ensure no embedded location data is included. Uploaded content may be visible to other users.
Contact Forms & Support
When you contact us via form, chat, or email, we collect your name, email, and message details. Support queries are stored for up to 6 months to ensure service continuity.
Cookies
We use cookies to:
- Keep you logged in
- Remember preferences
- Analyse site performance
- Deliver relevant promotions
| Cookie Type | Purpose | Example |
| Essential | Login & gameplay security | session cookies |
| Analytics | Improve site performance | Google Analytics |
| Marketing | Personalised offers | Facebook Pixel |
| Preferences | Save settings & language | wp-settings-time |
You can disable cookies in your browser, but this may affect gameplay.
Web Analytics
We use tools like Google Analytics and Hotjar to measure traffic and user behaviour. Data is anonymised and used to improve the player experience for Australian users.
Who We Share Your Data With
We only share data with trusted third parties necessary for operation:
| Third-Party | Purpose | Data Shared |
| Payment Gateways | Process transactions | Name, payment details |
| Hosting Providers | Secure site hosting | Encrypted user data |
| Analytics Tools | Site performance | Anonymised activity data |
| Email Services | Player communication | Email address, preferences |
We never sell your personal data.
Data Retention
| Data Type | Retention Period | Purpose |
| Account Records | Up to 10 years | Legal compliance (AML/KYC) |
| Support Tickets | 6 months | Service follow-up |
| Analytics Logs | 12 months | UX improvement |
| Cookie Settings | 1 year | Preference retention |
Your Rights
You can request to:
- Access your personal data
- Correct inaccuracies
- Delete your account and related data
- Restrict or object to processing
- Export your data
Requests are handled within 30 days.
Data Transfers Outside Australia
Some data may be processed in secure, GDPR-compliant servers outside Australia. For example:
| Destination | Service Provider | Safeguards |
| USA | Cloudflare | SCCs + Encryption |
| Singapore | AWS Hosting | ISO/IEC 27001 Compliance |
| EU | MailerLite | GDPR-compliant storage |
Security Measures
We protect your data with:
- 256-bit SSL encryption
- Firewalls and intrusion prevention
- Two-factor authentication for admin access
- Encrypted backups stored separately
Our staff receive annual data protection training.
Data Breach Response
If a breach occurs:
- Containment and investigation
- Notification to affected players within 72 hours (if high risk)
- Reporting to the Office of the Australian Information Commissioner (OAIC) if required
- Preventive measures to avoid recurrence
Third-Party Data
We may receive anonymised referral and marketing data from affiliates or partners. This is never sold or combined with sensitive personal information.
Automated Decision-Making
CasinyHits.com does not use automated systems for legal or credit decisions. Some promotions may be automatically triggered based on play activity, always under clear rules and with player consent.
Regulatory Compliance
CasinyHits.com complies with:
- Australian Privacy Act 1988 (Cth)
- GDPR (for EU players)
- Curaçao eGaming Licence requirements
Contact Information
Email: [email protected]
Contact Form: Available on our Support page
Postal Address: Casiny Hits, PO Box 112, Sydney, NSW 2000